Product Support


Our commitment to your satisfaction continues long after you've taken your product home. If you have problems, concerns or questions about your VAISOR™ product, we’re available to assist you.

The information we've provided here addresses many of the most frequent customer concerns, from choosing a location for your product to having it serviced.

In order to address your situation please contact us: info@vaisor.com

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Most items purchased may be returned for exchange, credit, or refund within 30 days of purchase. In addition a defective item may be repaired or replace within 90 days of purchase under VAISOR ™ Warranty Policy, or within the manufacturing’s warranty period, whichever is longer. See the Warranty Policy below for more information. Merchandise must be returned in like-new condition (except for damage caused by any product defect) with the original packaging materials (including the barcode/UPC label), accessories, instructions and the original sales receipt, otherwise your product may not be eligible for return or its return may be subject to a refurbishing fee. VAISOR ™ performs a careful inspection of all returned items for signs of use or wear. Where VAISOR ™ determines that a returned item has not be subjected to any prior use, the returned item is sold as new or refurbished otherwise.